Purchase Policy

In order to purchase products from the CTC Store or make on-line donations, you must submit the necessary contact and payment information, which includes or may include, without limitation, your name, billing and shipping addresses, credit card or other payment information and email address. You understand that any such information will be treated by us in the manner described in our Privacy Policy, which can be found at [http://www.ctcinternational.org]. By providing such information to us by any means (e.g., email, fax, telephone, mail, etc.), you agree that all such information will be accurate, current, and complete and that you have the lawful right to provide such information to CTC for use in processing your orders or receiving your donations via the Website. In order to purchase products or make on-line donations, you must be 18 years of age or older. By using the Website’s payment methods (e.g., VISA, Mastercard, PayPal, etc.), you confirm that you possess the legal authority to enter into the conditions of use for the Website, including without limitation, instructing us or our authorized vendors to collect any payments from a credit or debit card, and to use the Website in accordance with this Agreement. You agree that you are responsible for all charges incurred by your use of the Website and you expressly authorize us or our authorized vendors to charge the credit card (or other applicable payment mechanism) provided by you for any outstanding fees or costs due to us or any donations submitted online via the Website. You will also be responsible for paying any applicable taxes relating to your purchases.

Descriptions or images of, or references to, products or services on the Website do not imply our endorsement of such products or services. We reserve the right, without prior notification, to change such descriptions or references, to change the prices, fees and charges associated with any product or service, to cancel or limit the order quantity on any product or service, to reject, correct, cancel or terminate any order, and/or to refuse service to you for any or no reason. Verification of information applicable to a purchase may be required prior to our acceptance of any order.

Once you have completed your purchase, an e-mail confirming your order will be sent to the email address you provide. Please keep this e-mail as it is your sales receipt and order confirmation for products and/or services ordered, and will include your order number.

All sales of merchandise through the CTC Store and all returns and exchanges are subject to our standard sales terms and conditions as set forth in this Agreement. We reserve the right, without prior notification, to change our standard sales terms and conditions at any time. CTC will accept returns of current merchandise in original condition within 30 days of receipt, for replacement or refund of the purchase price at our option. Shipping and handling costs are non-refundable. Please note that we do not accept returns for discounted merchandise. If your order is incomplete, incorrect, or damaged, please email us at [[email protected]], or call us at [512-769-4127]. Our customer service hours are [Monday – Friday 9am to 5pm CDT].

Send returns and exchanges to:
CTC International - 1102 East Cesar Chavez Austin. TX 78702

Be sure to include a copy of your packing slip and please write the reason for the return or exchange.

If your package is returned to us due to an incorrect or incomplete shipping address, there will be a [$5.00] re-shipping fee applied to have the package re-shipped.

TO THE FULLEST EXTENT ALLOWABLE UNDER APPLICABLE LAW, ALL PRODUCTS PURCHASED THROUGH THE CTC STORE ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CTC’S SOLE AND EXCLUSIVE LIABILITY FOR BREACH OF ANY WARRANTY OR OTHERWISE IN CONNECTION WITH ANY PRODUCT SHALL BE TO REPLACE THE ITEM OR REFUND THE PURCHASE PRICE IN ACCORDANCE WITH THE TERMS SET FORTH ABOVE.