- Purchases and On-Line Donations
Descriptions or images of, or references to, products or services on the Website do not imply our endorsement of such products or services. We reserve the right, without prior notification, to change such descriptions or references, to change the prices, fees and charges associated with any product or service, to cancel or limit the order quantity on any product or service, to reject, correct, cancel or terminate any order, and/or to refuse service to you for any or no reason. Verification of information applicable to a purchase may be required prior to our acceptance of any order.
Once you have completed your purchase, an e-mail confirming your order will be sent to the email address you provide. Please keep this e-mail as it is your sales receipt and order confirmation for products and/or services ordered, and will include your order number.
All sales of merchandise through the CTC Store and all returns and exchanges are subject to our standard sales terms and conditions as set forth in this Agreement. We reserve the right, without prior notification, to change our standard sales terms and conditions at any time. CTC will accept returns of current merchandise in original condition within 30 days of receipt, for replacement or refund of the purchase price at our option. Shipping and handling costs are non-refundable. Please note that we do not accept returns for discounted merchandise. If your order is incomplete, incorrect, or damaged, please email us at [email@example.com], or call us at [512-769-4127]. Our customer service hours are [Monday – Friday 9am to 5pm CDT].
Send returns and exchanges to:
CTC International - 1102 East Cesar Chavez Austin. TX 78702
Be sure to include a copy of your packing slip and please write the reason for the return or exchange.
If your package is returned to us due to an incorrect or incomplete shipping address, there will be a [$5.00] re-shipping fee applied to have the package re-shipped.
TO THE FULLEST EXTENT ALLOWABLE UNDER APPLICABLE LAW, ALL PRODUCTS PURCHASED THROUGH THE CTC STORE ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CTC’S SOLE AND EXCLUSIVE LIABILITY FOR BREACH OF ANY WARRANTY OR OTHERWISE IN CONNECTION WITH ANY PRODUCT SHALL BE TO REPLACE THE ITEM OR REFUND THE PURCHASE PRICE IN ACCORDANCE WITH THE TERMS SET FORTH ABOVE.